Capsule CRM Automation

Capsule CRM Automation

Manage your Capsule CRM -- create and update contacts, run powerful filter queries on parties/opportunities/cases, track tasks and projects, browse activity entries, and organize team relationships -- all through natural language commands.

Toolkit docs: composio.dev/toolkits/capsule_crm

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Setup

Add the Composio MCP server to your client configuration:

https://rube.app/mcp

Connect your Capsule CRM account when prompted (OAuth authentication).

Start issuing natural language commands to manage your CRM.

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Core Workflows

1. Run Structured Filter Queries

Query parties, opportunities, or cases (projects) with multiple filter conditions, operators, and sorting.

Tool: CAPSULE_CRM_RUN_FILTER_QUERY

Example prompt:
> "Find all Capsule CRM contacts in California tagged as 'VIP' sorted by name"

Key parameters:

entity (required) -- One of: parties, opportunities, kases

filter (required) -- Filter object with:

- conditions -- Array of conditions, each with:
- field -- Field name (e.g., "name", "email", "state", "country", "tag", "owner", "jobTitle", "addedOn")
- operator -- One of: "is", "is not", "starts with", "ends with", "contains", "is greater than", "is less than", "is after", "is before", "is older than", "is within last", "is within next"
- value -- Value to compare against
- orderBy -- Array of sort objects with field and direction ("ascending"/"descending")

embed -- Additional data to include in response

page / perPage -- Pagination (max 100 per page)

Important field notes:

Address fields (city, state, country, zip) are top-level, NOT nested under "address"

Country must be an ISO 3166-1 alpha-2 code (e.g., "US", "GB", "CA")

Custom fields use custom:{fieldId} format

Organization fields use org. prefix (e.g., org.name, org.tag)

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2. List and Manage Contacts (Parties)

Retrieve all contacts with optional filtering by modification date and embedded related data.

Tool: CAPSULE_CRM_LIST_PARTIES

Example prompt:
> "List all Capsule CRM contacts modified since January 2025 with their tags and organizations"

Key parameters:

since -- ISO8601 date to filter contacts changed after this date

embed -- Additional data: "tags", "fields", "organisation", "missingImportantFields"

page / perPage -- Pagination (max 100 per page, default 50)

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3. Create New Contacts

Add people or organizations to your Capsule CRM with full details including emails, phones, addresses, tags, and custom fields.

Tool: CAPSULE_CRM_CREATE_PARTY

Example prompt:
> "Create a new person in Capsule CRM: John Smith, VP of Sales at Acme Corp, john@acme.com"

Key parameters:

type (required) -- "person" or "organisation"

For persons: firstName, lastName, jobTitle, title

For organisations: name

emailAddresses -- Array of {address, type} objects

phoneNumbers -- Array of {number, type} objects

addresses -- Array of address objects with street, city, state, country, zip, type (Home/Postal/Office/Billing/Shipping)

organisation -- Link to org by {id} or {name} (creates if not found)

tags -- Array of tags by {name} or {id}

fields -- Custom field values with {definition, value}

websites -- Array of {address, service, type} objects

owner -- Assign owner user {id}

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4. Update Existing Contacts

Modify any aspect of a party record including adding/removing emails, phones, tags, and custom fields.

Tool: CAPSULE_CRM_UPDATE_PARTY

Example prompt:
> "Update Capsule CRM party 11587: add a work email john.new@acme.com and remove tag 'prospect'"

Key parameters:

partyId (required) -- Integer ID of the party to update

party (required) -- Object with fields to update. Supports:

- All creation fields (name, emails, phones, addresses, etc.)
- _delete: true on sub-items to remove them (requires the item's id)
- Tags: add by {name} or remove with {id, _delete: true}

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5. Track Tasks

List tasks with filtering by status and embedded related data.

Tool: CAPSULE_CRM_LIST_TASKS

Example prompt:
> "Show all open tasks in Capsule CRM with their linked parties and owners"

Key parameters:

status -- Filter by status: "open", "completed", "pending" (array)

embed -- Additional data: "party", "opportunity", "kase", "owner", "nextTask"

page / perPage -- Pagination (max 100 per page, default 50)

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6. Browse Projects and Activity Entries

List projects (cases) and recent activity entries including notes, emails, and completed tasks.

Tools: CAPSULE_CRM_LIST_PROJECTS, CAPSULE_CRM_LIST_ENTRIES_BY_DATE

Example prompt:
> "Show all open projects in Capsule CRM" / "Show recent activity entries with party details"

Key parameters for projects:

status -- Filter by "OPEN" or "CLOSED"

search -- Search term for project names/descriptions

since -- ISO8601 date for modifications after this date

embed -- "tags,fields,party,opportunity,missingImportantFields"

Key parameters for entries:

embed -- "party", "kase", "opportunity", "creator", "activityType"

page / perPage -- Pagination (max 100 per page)

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Known Pitfalls

Address fields are top-level: When filtering, use state, city, country, zip directly -- NOT address.state or nested syntax.

Country codes are ISO alpha-2: Filter by "US", "GB", "CA" -- not "United States" or "United Kingdom".

Custom fields use special syntax: Reference custom fields as custom:{fieldId} in filter conditions. For org-level custom fields, use org.custom:{fieldId}.

Projects are called "kases" in the API: Despite being "projects" in the UI, the API entity type is kases. Use kases in filter queries.

Delete operations require item IDs: When updating a party to remove sub-items (emails, phones, tags), you must include the item's id along with _delete: true. List the party first to get sub-item IDs.

Pagination defaults to 50: All list endpoints default to 50 items per page with a max of 100. Always implement pagination for complete data retrieval.

Embed values vary by entity: Not all embed options work for all entities. Check the documentation for supported embed values per endpoint.

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Quick Reference

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