summarize-interview
Summarize a customer interview transcript into a structured template with JTBD, satisfaction signals, and action items. Use when processing interview recordings or transcripts, synthesizing discovery interviews, or creating interview summaries.
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Interview Summary Generation Skill - summarize-interview
Skill Overview
Converts customer interview transcripts into structured summaries, automatically extracting JTBD (Jobs to Be Done), satisfaction signals, and action items to help product teams quickly gain insights from interviews.
Applicable Scenarios
1. Processing Product Discovery Interviews
After conducting customer interviews, when key information needs to be extracted from lengthy transcripts, this skill can quickly generate structured summaries containing the current solution, pain points, insights, and action items, saving time on manual organization.
2. Organizing User Research Data
After completing multiple interviews, user researchers can use this skill to convert audio transcripts or text notes into standardized interview summaries, making them easier to share across teams and support subsequent product decision-making and analysis.
3. Tracking Interview Insights
Throughout an ongoing product discovery process, structured interview summary templates—including the date, participants, background, and JTBD analysis—can be used to build a traceable customer insights repository that supports iterative product roadmap optimization.
Core Features
1. Structured Interview Summary Generation
Automatically organizes interview content according to a standardized template, including the date, participants, customer background, current solution, likes, pain points, key insights, and action items, ensuring that every interview has a complete and traceable record.
2. JTBD Framework Analysis
Identifies and extracts customers’ Jobs to Be Done from interview content, analyzing the importance of each job, the desired outcomes, and the current level of satisfaction to help product teams understand users’ true needs and motivations.
3. Action Item Management
Automatically identifies follow-up items mentioned during interviews and generates a task list containing the date, owner, and specific actions, ensuring that interview findings are translated into concrete product improvement initiatives.
Frequently Asked Questions
What file formats does interview summary generation support?
This skill can process interview transcripts in multiple formats, including text files (.txt, .md), PDF documents, and text generated from audio transcription. Transcript content can be pasted directly or uploaded as an attachment.
How can I ensure the accuracy of the interview summary?
The skill reads the entire interview transcript before creating the summary. Key information—such as direct user quotes and specific pain points—is quoted directly from the original text. After receiving the summary, it is recommended that you verify the accuracy of key insights against the original transcript, especially the extracted JTBDs and identified action items.
Can the interview summary template be customized?
The skill currently uses a fixed standardized template to ensure that all interview records have a consistent format for comparison and analysis. The template contains eight core sections: date, participants, background, current solution, likes and pain points, key insights, and action items. If you need to adjust the template structure, you can manually edit the Markdown document after generating the summary.