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Gorgias Automation

Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands.

Author

@ComposioHQ

Category

Office Automation

Install

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name:Gorgias Automationdescription:"Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands."requires:mcp:

Gorgias Automation

Automate your Gorgias helpdesk operations directly from Claude Code. Create, update, and triage support tickets, manage customers, and organize your support team -- all without leaving your terminal.

Toolkit docs: composio.dev/toolkits/gorgias

Setup

  • Add the Rube MCP server to your Claude Code config with URL: https://rube.app/mcp

  • When prompted, authenticate your Gorgias account through the connection link provided

  • Start automating your support workflows with natural language

    • Core Workflows

    1. List and Filter Tickets

    Retrieve tickets with filtering by status, channel, assignee, date range, and more.

    Tool: GORGIAS_LIST_TICKETS

    List all open tickets from the email channel created in the last 7 days

    Key parameters:

  • status -- filter by ticket status (e.g., "open", "closed")

  • channel -- filter by channel (e.g., "email", "chat")

  • assignee_user_id / assignee_team_id -- filter by assigned agent or team

  • created_from / created_to -- ISO date range filters

  • limit (max 100) / offset -- pagination controls

  • order_by / order_dir -- sorting options

    • 2. Create and Update Tickets

    Create new tickets or update existing ones with assignment, priority, and status changes.

    Tools: GORGIAS_CREATE_TICKET, GORGIAS_UPDATE_TICKET, GORGIAS_GET_TICKET

    Create a high-priority ticket for customer 12345 about a missing order with subject "Order #9876 not delivered"

  • GORGIAS_CREATE_TICKET requires customer_id; accepts subject, status, priority, channel, messages, tags

  • GORGIAS_UPDATE_TICKET requires ticket_id; all other fields are optional partial updates

  • GORGIAS_GET_TICKET retrieves full ticket details by ticket_id

    • 3. Manage Ticket Tags

    Add tags to tickets for categorization, routing, and reporting.

    Tools: GORGIAS_ADD_TICKET_TAGS, GORGIAS_LIST_TICKET_TAGS

    Add tags 101 and 202 to ticket 5678, then show me all tags on that ticket

  • GORGIAS_ADD_TICKET_TAGS requires ticket_id and tag_ids (array of integers)

  • GORGIAS_LIST_TICKET_TAGS requires ticket_id to retrieve current tags

    • 4. Customer Management

    Create new customers or merge duplicate customer records.

    Tools: GORGIAS_CREATE_CUSTOMER, GORGIAS_MERGE_CUSTOMERS, GORGIAS_LIST_CUSTOMERS

    Create a new customer named "Jane Doe" with email jane@example.com and phone channel

  • GORGIAS_CREATE_CUSTOMER requires name; accepts email, channels (array with type and value), external_id, address, data

  • GORGIAS_MERGE_CUSTOMERS requires source_customer_id and target_customer_id -- source is merged into target

  • GORGIAS_LIST_CUSTOMERS retrieves customers with filtering options

    • 5. Team and Account Operations

    List teams, retrieve account info, and inspect ticket custom fields.

    Tools: GORGIAS_LIST_TEAMS, GORGIAS_GET_TEAM, GORGIAS_GET_ACCOUNT, GORGIAS_LIST_TICKET_FIELD_VALUES

    Show me all support teams in our Gorgias account

  • GORGIAS_GET_ACCOUNT returns account-level metrics and configuration

  • GORGIAS_LIST_TEAMS / GORGIAS_GET_TEAM manage team lookup

  • GORGIAS_LIST_TICKET_FIELD_VALUES returns custom field values for a given ticket

    • 6. Activity and Event Tracking

    Monitor ticket activity and customer event history.

    Tools: GORGIAS_LIST_EVENTS

    List recent events to see what activity has happened across our support queue

  • GORGIAS_LIST_EVENTS provides an activity timeline with filtering options

    • Known Pitfalls

  • Pagination required: GORGIAS_LIST_TICKETS uses limit/offset pagination. Failing to loop through pages will miss older tickets and produce incomplete data.

  • Filter specificity: Missing or overly broad filters on GORGIAS_LIST_TICKETS can overload the export or omit the desired reporting window. Always set created_from/created_to for time-bound queries.

  • Custom fields are separate: Key business KPIs may only exist in custom fields. You must query GORGIAS_LIST_TICKET_FIELD_VALUES explicitly to include them.

  • Rate limits: High-volume exports across GORGIAS_LIST_TICKETS and related endpoints can hit Gorgias rate limits. Add backoff and resume from the last offset.

  • Auth errors: 401/403 responses on any Gorgias tool indicate token or permission issues. Do not treat partial data as a complete dataset.

    • Quick Reference

    Tool SlugDescription
    GORGIAS_LIST_TICKETSList tickets with filters (status, channel, date, assignee)
    GORGIAS_GET_TICKETRetrieve a specific ticket by ID
    GORGIAS_CREATE_TICKETCreate a new ticket (requires customer_id)
    GORGIAS_UPDATE_TICKETUpdate ticket fields (requires ticket_id)
    GORGIAS_ADD_TICKET_TAGSAdd tags to a ticket
    GORGIAS_LIST_TICKET_TAGSList all tags on a ticket
    GORGIAS_LIST_TICKET_FIELD_VALUESList custom field values for a ticket
    GORGIAS_CREATE_CUSTOMERCreate a new customer (requires name)
    GORGIAS_MERGE_CUSTOMERSMerge two customer records
    GORGIAS_LIST_CUSTOMERSList customers with filters
    GORGIAS_LIST_TEAMSList all teams
    GORGIAS_GET_TEAMRetrieve a specific team
    GORGIAS_GET_ACCOUNTRetrieve account information
    GORGIAS_LIST_EVENTSList activity events with filters

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