Gong Automation

Gong Automation - Automate Gong Calls with Natural Language for Intelligent Sales Call Analysis

Overview

Gong Automation lets you automate actions on the Gong platform with natural-language commands. Easily get sales call transcripts, detailed analysis reports, speaker statistics, and manage workspaces—without writing code.

Use Cases

1. Sales Team Call Data Analysis

Sales managers and analysts can quickly retrieve all calls within a specified time range, review call transcripts, key topics, tracker data, and speaking-time statistics for each participant. This helps with sales training, talk-track optimization, and performance reviews.

2. Customer Success Call Recap

Customer success teams can filter calls by date for specific customers or customer types to get detailed insights such as call highlights, key takeaways, and issue statistics. Use this to optimize customer communication strategies and improve service experiences.

3. Workspace and Permission Management

Admins can list all Gong workspaces in the company, obtain workspace IDs for data filtering and permission control, and ensure that different teams can access only the relevant call data.

Core Capabilities

1. Retrieve Call Transcripts by Date Range

Supports ISO-8601 time formats, enabling flexible queries for any time period of call transcripts. You can further filter by call ID or workspace. The data includes speaker, timestamps, and topic categories, making it suitable for bulk export and deep analysis.

2. Detailed Call Data Analysis

Get comprehensive insights into calls, including key takeaways, topic durations, call highlights, smart trackers, speaker speaking statistics, number of questions, and caller statistics. Supports filtering by caller user ID. Can also provide temporary audio/video links (valid for 8 hours).

3. Workspace and Call List Management

List all workspaces in the company to get IDs, then retrieve call basic metadata (participants, duration, time) by date. Supports paginated retrieval of large datasets, making it easy to manage hundreds of call records.

FAQs

What is Gong Automation? What can it do?

Gong Automation is a tool that integrates with Composio MCP, allowing you to operate the Gong platform using natural-language commands. It can retrieve call transcripts, filter call records by date, export detailed analysis data (such as topics, trackers, and speaker statistics), and manage workspaces—without needing to write API code.

How do I get call transcripts for a specific date range?

Just describe it in natural language—for example, “Get the Gong transcripts from February 1 to 10, 2025.” The system automatically converts the dates to ISO-8601 format (e.g., 2025-02-01T00:00:00Z) and calls the corresponding API tools to return transcript data. Note that the upper limit of the date range is exclusive; to include a date, set the end to the next day at 00:00.

What permissions does Gong Automation require?

Different functions require different Gong API permissions: reading transcripts requires api:calls:read:transcript, reading basic call data requires api:calls:read:basic, getting detailed analysis requires api:calls:read:extensive, retrieving media links requires api:calls:read:media-url, and managing workspaces requires api:workspaces:read. When configuring OAuth, make sure to grant the corresponding permissions.